137%
of the 2025 gross-bookings target for new launches
Strategy & Operations at Uber. 8+ years across investing, corporate strategy, and operations.
Zack Alexander
I turn ambiguous, cross-functional problems into operating systems that scale: launching new earning products, closing risk gaps that fall between teams, and building AI tools that take manual work out of the loop. At Uber since 2023; finance and investing before that.
137%
of the 2025 gross-bookings target for new launches
quarter-over-quarter growth in add-on drivers (Q4 2025)
+45%to set up a specialty-vehicle launch, down from 30–45 days
<1 weekmarkets onboarded to insurance verification in 220 days
18+150%
of an insurance-savings goal, hit a year early (Bend the Curve)
8+
years across investing, insurance, and mobility
3.5+
years at Uber; promoted Feb 2026
+900 bps
excess return as an equity analyst
COO
co-founded Ingenium Engineering (2024)
Impact at Uber
By the numbers
Three and a half years in US Rides Strategy & Operations: new earning products, risk controls, and automation.
+45%
quarter-over-quarter growth in add-on drivers (Q4 2025)
<1 week
to set up a specialty-vehicle launch, down from 30–45 days
18+
markets onboarded to insurance verification in 220 days
<72 hours
fastest new-product launch on record (2023)
#1 of 14
contributors on the Hours of Efficiency Gained tracker at 562 hours/yr saved (~0.27 FTE)
102%
of the 2025 launch-configuration target
150%
of an insurance-savings goal, hit a year early (Bend the Curve)
When Zack owns a project, he really owns it.
Selected work
What I built and what it changed
Each card is one problem, what I did, and what changed. Grouped by the three things I am asked to do: grow, de-risk, automate.
Growth
01
Add-on earning-product growth engine
- Problem
- Every new earning product was configured from scratch, market by market.
- What I did
- Defined a three-tier product taxonomy, built a reusable add-on launch model, and launched products for military bases, teens, commercial fleets, taxi, airports, and car seats.
- Outcome
- 137% of the 2025 new-launch bookings target, 102% of the configuration target, and +45% quarter-over-quarter growth in add-on drivers in Q4 2025.
02
Standardizing specialty-vehicle launches
- Problem
- Each specialty-vehicle launch took 30–45 days of bespoke setup.
- What I did
- Consolidated every market onto two standardized national product configurations.
- Outcome
- Setup now under a week: 77–84% faster.
Risk
03
Commercial insurance verification rollout
- Problem
- A coverage gap that no single team owned was creating recurring insurance cost exposure.
- What I did
- Led a market-by-market rollout, aligning city operations and driver-access teams on timing and enforcement.
- Outcome
- 18+ markets in 220 days, roughly one every 12 days; 75% of in-scope supply hours now carry a verified policy.
04
Commercial terms audit
- Problem
- A single inbound question suggested some commercial drivers were on the wrong contract terms.
- What I did
- Expanded it into a review of every commercial product's terms and aligned five legal and insurance teams on the fix.
- Outcome
- Found and remediated the 0.68% of audited drivers at contract risk; migrated the misconfigured product.
05
Airport placard program
- Problem
- Drivers were accruing recurring citations at a major airport.
- What I did
- Co-led a placard program with phased enforcement so supply held while coverage rose.
- Outcome
- Live April 2025; year-over-year fine reduction confirmed.
Automation
06
Automated safety testing
- Problem
- Product bugs with regulatory implications were reaching production.
- What I did
- Scaled an automated testing suite to cover new state and regulator rule sets.
- Outcome
- 10+ bugs with regulatory implications caught in 2025; false positives down 60% quarter over quarter; one issue flagged a month before it became a production incident.
07
Document automation for driver onboarding
- Problem
- Manual document review slowed driver onboarding.
- What I did
- Owned the top-priority automation workstream: re-engaged legal partners to retire seven manual-review exemptions and tuned instant-feedback models.
- Outcome
- US instant-feedback rate 71.7% against a 70% target; driver's-license instant feedback up 50% and personal-insurance up 55% (relative).
08
Self-serve launch layer for driver incentives
- Problem
- Expanding early-lifecycle driver incentives to a new region needed manual handoffs between several teams and took weeks.
- What I did
- Built a self-serve layer on an MCP server so regional teams could configure and launch incentives themselves; validated outputs manually and collected feedback in-app.
- Outcome
- Two stakeholders removed from the loop; launch time cut from weeks to days; 260 deliverables shipped in ~12 weeks across Rides, Eats, and Moto.
09
AI tooling for the operations team
- Problem
- Recurring analyses and dashboards ate team hours.
- What I did
- Shipped 138 AI tools and analyses since March 2026, including 62 dashboards, agents, and reusable skills; demoed to senior leadership and at All Hands.
- Outcome
- #1 of 14 contributors on the Hours of Efficiency Gained tracker at 562 hours/yr saved (~0.27 FTE).
In their words
From reviews and partners
He cemented his position as one of the team's top subject matter experts.
He went beyond simply filling the gap left by departing team members and established his own reputation as a strategic problem solver.
A culture carrier … [he] leaves space for other, quieter members of the team to contribute.
[The program] can now move forward at a much faster pace because of the work you did.
Career
Experience
Most recent first. Uber is the current role; Ingenium is a concurrent venture.
Mar 2023 – Present
Uber Technologies
Senior Strategy & Operations Associate, Rides · Washington, DC
Own new earning-product launches, insurance and contract-risk controls, automated safety testing, and document automation for US Rides. Promoted Feb 2026.
Milestones
- 2023 · Joined Uber; delivered the fastest new-product launch on record (<72 hours) in year one.
- 2024 · Flagged by management as a top performer among peers.
- 2025 · Named functional lead; trained 10+ teammates and new hires and held delivery on target through four senior departures.
- Feb 2026 · Promoted, with product ownership and automated controls cited in the rationale.
Jul – Oct 2026
Short-term assignment · Product Operations, Earner Growth · Global
Program and launch lead for the Early Lifecycle product suite (Mentorship, Leaderboard, Checklist) across Rides, Eats, and Moto in 5+ regions. Shipped 260 deliverables in ~12 weeks and built the self-serve launch layer in Selected work.
Oct 2024 – Present
Ingenium Engineering LLC
Co-Founder & COO (concurrent venture) · Washington, DC
Co-founded a technical consulting firm that expands allied governments' access to U.S. defense engineering services. $100K revenue in the first three months. Own P&L, financial reporting, and regulatory operations.
Sep 2022 – Mar 2023
GEICO
Senior Business Strategy Analyst · Chevy Chase, MD
Built predictive financial models for new product lines and delivered monthly forecast packages to executive leadership; improved budget accuracy by integrating market research, internal projections, and macro variables; presented strategic analyses to the C-suite.
Mar 2019 – Sep 2022
Autumn Wind Asset Management
Research Analyst · Great Falls, VA
Generated 20+ equity ideas contributing +900 bps of excess return; fund returned +15% vs. the S&P 500. Authored equity-strategy, thematic, and macro research; executed equity and fixed-income trades.
Jun 2018 – Mar 2019
Cambridge Associates
Investment Performance Associate · Arlington, VA
Managed performance analytics for ~$3.2B in client AUM, delivering custom benchmark and attribution reporting to global teams.
Foundations
Education & Skills
May 2018
Hood College
Frederick, MD
B.A. Economics
Minor in International Economics & Business Administration
Technical
AI Automation & Agent Tooling (Cursor, Claude)
SQL (Advanced) & Dashboards
Financial Modeling & Forecasting
P&L Management
Operations
Program Management
Process Design & SOPs
Launch Readiness
Operating Cadence (WBRs, OKRs, Executive Readouts)
Cross-functional Stakeholder Management
Executive Communication